Last Updated: 3rd March, 2026
At Rad and Rose, we want your new pieces to arrive safely and on time. Here's a full rundown of how we handle deliveries so you always know what to expect.
We deliver to all addresses across Australia. If you have any queries about whether we can ship to your location, please don't hesitate to get in touch with our team.
All orders are processed within 1–2 business days, Monday to Friday. Our daily order cutoff time is 5:00pm AEST. Orders placed after this time will be picked up and processed the following business day. Please note that orders placed over weekends or on public holidays will begin processing on the next available business day.
Once your order has been dispatched, it will be on its way via Australia Post with an estimated transit time of 6–8 business days, Monday to Friday. From the date your order is placed, you can expect your parcel to arrive within 7–10 business days in total.
We offer free delivery on every order across Australia. There are no minimum spend requirements and no additional fees added at checkout — what you see is what you pay.
Once your order has been dispatched, you'll receive a confirmation email with your Australia Post tracking number. You can use this to monitor your parcel's journey at any time through the Australia Post website. For any further tracking queries, visit our Tracking page or contact our support team directly.
If your parcel is delayed, appears to be lost, or arrives in an unexpected condition, please contact our customer support team as soon as possible. We'll liaise with Australia Post on your behalf and work to resolve the issue as quickly as we can.
Pop over to our FAQs page for more information, or reach out to our customer support team and we'll get back to you promptly.
Store Name: Rad and Rose
Address: 288 Hannan St, Kalgoorlie WA 6430, Australia
Email: support@radnrose.com
Phone: +61 4 80850686
Contact: Contact Page
Customer Service: Monday to Friday, 9:00am – 5:00pm AEST
We aim to respond to all emails within 1–2 business days.
Thank you for choosing Rad and Rose.